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Frequently Asked Questions
How long do your candles burn?
The burn time depends on the size of your candles:
- Ethereal Candle (70g): 18 to 20 hours
- Luxury Candle (230g): 50 to 60 hours
- Majestic Candle (400g): 70 to 110 hours
- Imperial Candle (1.8kg-3k): over 200 hours
These times may vary depending on conditions of use.
How can I prolong the life of my candle?
To extend the life of your candle, follow these simple tips:
- Trim the wick to 0.5 cm before each use.
- Burn your candle in a draft-free area.
- Avoid burning for more than 2-4 hours at a time.
What type of wax do you use for your candles?
At ANMA, we use the finest quality waxes to create our luxurious candles. While we offer candles made from premium wax blends, many of our candles are crafted from 100% vegan soy wax, which enhances the burn time and provides a cleaner, cooler burn compared to traditional waxes. Soy wax is also eco-conscious and burns longer, making it a sustainable choice for your home.
How do I care for my candle?
Proper candle care ensures a long, even burn:
- Burn Time: Limit each session to 3-4 hours to avoid overheating.
- First Burn: Allow the wax to melt completely across the surface during the first burn to prevent tunneling.
- Wick Maintenance: Trim the wick to 1/4 inch before each use.
- Storage: Keep your candle in a cool, dry place away from direct sunlight to preserve its fragrance.
- Avoid Drafts: Burn in a stable, draft-free area for an even burn
Why isn’t my candle’s scent strong enough?
Several factors can affect the scent throw of a candle:
- Allow the wax to melt fully to ensure the fragrance is released.
- Burn time: Make sure the candle burns for at least 2-3 hours to fully disperse the scent.
- Environment: Scent strength can vary based on room size and ventilation.
If you continue to experience issues, please contact us with your order number and the product name for assistance.
How should I light and extinguish my candle?
- Lighting: Light your candle and take a moment to connect with your intention. Visualize your desires as you enjoy the aroma.
- Extinguishing: Gently smother the flame or use a snuffer to extinguish. Avoid blowing it out to preserve the fragrance and wax integrity.
What shipping options do you offer?
We ship your candles within 1-3 business days to ensure quick delivery. Please note that the following are estimated delivery times, and actual delivery may vary depending on factors like carrier handling, weather conditions, and customs delays:
U.S. (Domestic) | 5 business days |
Colombia (Domestic) | 5 business days |
International | 10-15 business days |
While we do our best to fulfill orders quickly, these delivery estimates are subject to change based on external factors. Customers are responsible for any return shipping costs.”
Can I return a candle?
We want you to be delighted with your purchase! If for any reason you're not satisfied, you can return your candle, but the return shipping costs are the customer's responsibility. Please ensure the candle is unused and in its original packaging.
Candle Safety Guidelines
For your safety, please follow these important guidelines when using your candle:
- Place your candle on a stable, non-flammable surface, away from any flammable objects.
- Keep your candle out of reach of children and pets.
- Allow the wax to melt completely to the edges to avoid tunneling and ensure an even burn.
- Burn your candle for cycles of 2 to 4 hours, as recommended.
- Never leave a burning candle unattended.
- Enjoy the ambiance of your candle while prioritizing safety at all times.
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